Support
What happens after delivery
A machine is only worth owning if it can be kept running. Here’s what you get, what your building needs to supply, and what to do if something goes wrong.
Power supply — check this first
Most machines built for the Chinese market are specified for a supply many US buildings don’t have. It’s the most common reason a machine arrives and can’t be run, so we ask about it before we quote.
| Your supply | Where you find it | What to tell us |
|---|---|---|
| 240 V single-phase | Small shops, farms, garages | Usually the simplest match. |
| 208 V three-phase | Commercial and industrial parks | Tell us which — it differs from 240 V three-phase. |
| 240 V three-phase | Larger and older industrial shops | Confirm against the machine’s published input. |
| 480 V three-phase | Heavy industrial | Needs a step-down transformer. Budget for it. |
What to send us
- Voltage and phase your building actually supplies
- Breaker or disconnect size you can dedicate
- Ceiling height, door width and how it gets in
- Floor type — and slab thickness for a laser
A laser asks more of a building
Fiber lasers need a chiller on the circuit, a stable supply, and a more careful foundation than a portable plasma table. A 6 kW source is not something you plug into a spare 30 A circuit.
Send a photo of your panel and we’ll tell you plainly whether the machine you’re considering will run.
Common questions
Who do I contact if it stops working?
Your quote carries the support route — a direct factory line plus the US contact. Because we build the control and the height controller ourselves, a question about a control fault reaches the people who wrote the software instead of a distributor relaying messages.
Are spare parts available?
Yes — wear items, control boards, height controllers, drives and power sources are all factory parts. You get a part-numbered list with the machine so the right item can be ordered first time. Ask for the current spares arrangement with your quote.
Is there an English manual?
Yes. Control and operation manuals are supplied in English, and we’ll send them before you buy if you want to read them first.
What about setup and training?
We walk you through setup by phone or video — wiring, torch standoff, height-controller settings and a test cut on your own material. On-site commissioning can be arranged as part of the order; ask when you request a quote.
What if it arrives damaged?
Inspect the crate before you sign for it and photograph anything that looks wrong — that’s what a freight claim depends on. It’s the same advice for any machine from anywhere.
Send a photo of your panel first.
Tell us your supply and what you cut. We’ll tell you whether the machine fits — including when the answer is no.